We collect information that is essential for providing and improving our Services to you. This information falls into several categories:

A. Information You Provide to Us:

* Personal Identification Information: Your full name, date of birth, and government-issued identification (such as a citizenship card or
passport number) as required for Know-Your-Customer (KYC) compliance.
* Contact Information: Your physical installation address, email address, and telephone number(s).
* Account & Billing Information: Your Classic Tech account details, chosen service plan, and payment history. We work with secure third-party payment gateways to process your payments; we do not store your full credit/debit card numbers.

B. Information We Collect Automatically When You Use Our Services:

* Network & Usage Data: This includes IP addresses assigned to you, data consumption (total bandwidth used), connection times and duration, and general traffic data for network management and optimization. We do not monitor the content of your online activities.
* Device Information: Information about the devices connected to our network, such as MAC addresses and device type, to ensure network stability and security.
* Customer Premise Equipment (CPE) Data: Technical data from your router or modem provided by Classic Tech, used for troubleshooting, support, and ensuring service quality.

C. Information from Website Usage (Cookies):

When you visit our website, we may use cookies and similar tracking technologies to collect information about your device and browsing activity (such as pages visited and time spent). This helps us improve our website’s functionality and user experience. You can control cookie preferences through your browser settings.

We use the information we collect for the following purposes:

* To Provide and Manage Your Services: To create your account, install your service, process payments, and manage your subscription.
* To Communicate With You: To send you important notices about your account, service outages, maintenance schedules, billing, and promotional offers related to our Services (you may opt-out of promotional communications at any time).
* For Customer Support: To diagnose and resolve technical issues, answer your inquiries, and provide effective support.
* To Improve Our Network and Services: To monitor network performance, manage traffic, plan upgrades, and enhance the overall quality and reliability of our Services.
* For Security and Fraud Prevention: To protect our network, prevent illegal activities, and ensure the security of all our users.
* To Comply with Legal Obligations: To comply with applicable laws, regulations, and lawful requests from government and law enforcement authorities in Nepal.

We do not sell your personal information. We may share your information only in the following limited circumstances:

* With Service Partners: We may share information with trusted third-party companies that help us provide our Services, such as installation partners or payment gateway providers. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
* For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in accordance with the laws of Nepal.
* During a Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

We take the security of your data very seriously. We implement a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include data encryption, access controls, and secure network architecture.

You have rights regarding your personal information. Subject to local law, you may have the right to:

* Access and review the personal information we hold about you.
* Request corrections to any inaccurate or incomplete information.
* Opt-out of receiving marketing and promotional communications from us.

To exercise these rights, please contact us using the information below.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the

  “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us at:

  Classic Tech Pvt. Ltd.

 New Baneshwor, Kathmandu, Nepal

  Email: privacy@classic.com.np

  Phone: 9801006633