Privacy Policy
We are committed to protecting your privacy and handling your personal data with full transparency across all our internet and network services.
Welcome to Classic Tech Pvt. Ltd. ("Classic Tech," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you subscribe to our internet and network services and visit our website at classic.com.np. By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information essential for providing and improving our Services. This falls into the following categories:
- Personal Identification: Your full name, date of birth, and government-issued ID (citizenship card or passport) required for KYC compliance.
- Contact Information: Physical installation address, location, email address, and telephone number(s).
- Camera & Storage: Our app uses your device camera and storage to capture, store, and submit required documents or images for onboarding.
- Account & Billing: Your service plan, account details, and payment history. We use secure third-party payment gateways and do not store full card numbers.
- Network & Usage Data: IP addresses, data consumption, connection times, and traffic data for network management. We do not monitor the content of your online activities.
- Device Information: MAC addresses and device type connected to our network, used to ensure stability and security.
- CPE Data: Technical data from your router or modem provided by Classic Tech, used for troubleshooting and service quality assurance.
When you visit our website, we may use cookies and similar technologies to collect device and browsing activity information (pages visited, time spent). This improves website functionality and user experience. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use collected information strictly for the following purposes:
- Provide & Manage Services: Create your account, install service, process payments, and manage your subscription.
- Communicate With You: Send important notices about your account, outages, maintenance, billing, and promotional offers. You may opt out of marketing communications at any time.
- Customer Support: Diagnose and resolve technical issues, answer inquiries, and provide effective support.
- Network Improvement: Monitor performance, manage traffic, plan upgrades, and enhance service quality and reliability.
- Security & Fraud Prevention: Protect our network, prevent illegal activities, and ensure the security of all users.
- Legal Compliance: Comply with applicable laws, regulations, and lawful requests from government and law enforcement authorities in Nepal.
How We Share Your Information
- Service Partners: Trusted third-party companies (installation partners, payment gateways) that help us deliver our Services. These partners are contractually obligated to protect your data and use it solely for specified purposes.
- Legal Compliance: When required by law or in response to valid requests from public authorities (courts, government agencies) in accordance with the laws of Nepal.
- Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Data Security
We take the security of your data very seriously and implement a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure.
- Data Encryption: Sensitive data is encrypted in transit and at rest.
- Access Controls: Strict internal access policies limit who can view your personal data.
- Secure Network Architecture: Our infrastructure is designed with multiple layers of protection.
Data Retention
We retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy — including for the duration of your subscription and for a reasonable period thereafter — to comply with our legal, accounting, and reporting obligations. Once your data is no longer required, it is securely deleted or anonymized.
Your Rights & Choices
You have rights regarding your personal information. Subject to local law, you may have the right to:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page and revising the "Last Updated" date.
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
Contact Us
Have questions about this Privacy Policy or how we handle your data? Reach our Privacy team through any of the following channels.
Classic Tech is Nepal’s leading and largest network service provider. It has been operating its services in Nepal since 2009 and in just 16 years Classic Tech has brought the service into operation from 103 outlets in 74 districts.
Contact us
Support
- care@classic.com.np
- 9801006633
Recharge Inquiry
- rechargeinquiry@classic.com.np
- 9802922304
Sales
- sales@classic.com.np
- 015970128
- 9709184147
Corporate
- corporate@classic.com.np
- 9802622303
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